Returns & Refunds

ORDER CANCELLATIONS

For prepaid orders, please contact our customer care at care@ripplewuds.com to cancel the order and put in an online refund request. COD orders can be cancelled directly from the registered account before it gets shipped. You can cancel an order for any reason only up to the point of dispatch. If the order is shipped already, unfortunately, we won't be able to cancel it. The shipping charges to & fro shall be paid by customer in uneventful case of refund.


RETURNS & REFUNDS

We, at Ripplewuds, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
FOR ALL PRODUCTS: Once the product gets delivered we will NOT be able to accommodate any cancellation or change requests. We request the customer to personally be present during delivery to ensure that they check ordered products at the time of delivery. Any product, once delivered, shall not be returned or exchanged.
Only in the case of damaged product received, the customer is eligible for the return only if the product is received damaged at the time of delivery, with all payments cleared & no pending dues.
In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable:

For products priced less than Rs. 10000 (other than sofas)

1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 500, then there will be additional charge of Rs.500.00.
2. In case you want to exchange the item for a different product that is priced up to Rs. 500 lesser than the current item, then an additional charge of Rs. 500 reduced by the differential price between two items will be levied
3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 500 plus the differential price will be levied
4. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 1500 will be levied against your order.

For products priced above Rs. 10000 (other than sofas)

5. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 1,000.00, then there will be additional charge of Rs.1,000.00.
6. In case you want to exchange the item for a different product that is priced up to Rs. 1000 lesser than the current item, then an additional charge of Rs. 1000 reduced by the differential price between two items will be levied
7. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 1000 plus the differential price will be levied
8. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 3000 will be levied against your order
For Sofas: We cannot offer exchanges or cancellations of any kind on sofas.

 

SHIPPING

To return your damaged product received, you should ship your product to C-3, Krishna Nagar, Kanpur Road, Lucknow-226023 (Uttar Pradesh). You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 10,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Damaged goods replacements shall be despatched only after receipt & inspection of of damaged goods at our works subject to our sole discretion, which would be acceptable by you.


SALE ITEMS

Sale items cannot be refunded.