Installation & Cancellation
Cancellations & Related Queries
How do I cancel my order?
For prepaid orders, please contact our customer care at care@ripplewuds.com to cancel the order and put in an online refund request.
COD orders can be cancelled directly from the registered account before it gets shipped. You can cancel an order for any reason only up to the point of dispatch. If the order is shipped already, unfortunately, we won't be able to cancel it. The shipping charges to & fro shall be paid by customer in uneventful case of refund.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
We, at Ripplewuds, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable:
For products priced less than Rs. 10000 (other than sofas)
1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 500, then there will be additional charge of Rs.500.00.
2. In case you want to exchange the item for a different product that is priced up to Rs. 500 lesser than the current item, then an additional charge of Rs. 500 reduced by the differential price between two items will be levied
3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 500 plus the differential price will be levied
4. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 1500 will be levied against your order.
For products priced above Rs. 10000 (other than sofas)
5. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 1,000.00, then there will be additional charge of Rs.1,000.00.
6. In case you want to exchange the item for a different product that is priced up to Rs. 1000 lesser than the current item, then an additional charge of Rs. 1000 reduced by the differential price between two items will be levied
7. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 1000 plus the differential price will be levied
8. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 3000 will be levied against your order
For Sofas: We cannot offer exchanges or cancellations of any kind on sofas.
FOR ALL PRODUCTS: Once the product gets delivered we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check ordered products at the time of delivery. Any product, once delivered, shall not be returned or exchanged.
Installation
Do you provide free installation of the product?
No, All of our products are DIY (Do-It-Yourself). If you wish you can avail a hourly paid service starting from 199/- only.
When does the installation gets done?
Usually, Installation is provided within 1-2 working days after the shipment has been done.
Do I need to request for the installation?
We keep a track of the orders which are eligible for free installation and let the customers know when we arrange for the free installation. In case, if you do not get a response from our end regarding the installation you can always get in touch with us through mail or a phone call and we will provide you with the installation in no time.
My product is not eligible for free installation, I still require help assembling the product?
All our products come with an installation manual but if you still require help in installation, we can provide you with the installation guy for which you will pre- pay distance location proportionate installation charges minimum Rs. 500 onwards.